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Privacy Policy

Robinsons Malls is committed to uphold the privacy rights of individuals under the Data Privacy Act of 2012 and other applicable privacy regulations. This privacy statement describes how we collect, use, protect and manage your personal information through our forms, websites, digital/social media platforms, information systems and processes.

All personal information collected from our guests are processed in adherence to the general principles of transparency, legitimate purpose and proportionality.

This Privacy Statement explains:

a. What information we collect and why we collect it

b. How we use that information and to whom we may disclose it

c. How we safeguard your personal information.


We may collect your personal information when:

1. You visit our malls, events, and project sites

2. You visit or use our websites, social media accounts, digital platforms and mobile apps;

3. When you interact with our contact center agents, sales or customer care representatives, through mail, email, phone, chat services, messaging services or face-to-face meetings; 

4. You purchase or avail of any of our products, services, promos and activities;

5. You apply for employment, training and consultancy service;

6. You provide personal information in relation to inquiries, requests, complaints and/or for any other reason;

The personal information we may collect include but not limited to: 

a. Your name, contact numbers, email address and other information necessary to complete our business dealings and/or address your request

b. Information about your visit and use of our websites, digital platforms and mobile apps, including but not limited to social media profile information, IP Addresses, your browsing behavior within and throughout our digital assets, and session lengths, that are collected by our website analytics tools and cookies that we may place on your computer.

c. Your social media behavior when you tag, mention, or post photographs of any development of Robinsons Malls publicly on any social media account (e.g. Facebook, Twitter, Instagram, etc.); 



Robinsons Malls collects, uses and discloses your Personal Information for the following purposes:

a. Provide you with product and services that you have availed, 

b. Evaluate your applications for employment, training and accreditation as well as business proposals 

c. Implement property, facility, activity & event administration and security; 

d. Improve our products, services and processes

e. Communicate relevant services, advisories including responses to your queries, requests and complaints

f. Provide information about our products and services which may be of interest to you

g. Comply with regulatory reporting and recordkeeping

h. Comply with the requirements of the law and legal proceedings such as court orders; comply with legal obligation or to prevent harm to public health, security, safety and/or order

i. Process information for statistical, analytical and research purposes



Information that we collect may be stored and processed in and transferred between any of the countries in which we make use of cloud services. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.



We will only retain your Personal Data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements. Thereafter your personal information shall be disposed or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or the public



Accessing Your Personal Information

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity

a. We may withhold personal information that you request to the extent permitted by law

b. You may instruct us at any time not to process your personal information for marketing purposes

c. In practice, you will either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes

Updating Your Personal Information

If the personal information that we hold about your needs to be corrected or updated, Robinsons Malls shall make all reasonable efforts to ensure that data collected is current, complete and accurate. If you want to access and update your personal data, you may send the request to or get in touch with our respective customer support of the product or services that you have engaged with.

As part of our security measures, we will contact you and conduct the necessary verification measures to process your request. Once we have implemented the necessary correction we shall then notify you that your request have been processed.

Withdrawal of Consent

If you wish to withdraw your consent given for any or all purposes set out in this Statement, you may send your detailed request to Depending on the nature of your consent withdrawal, Robinsons Malls may not be in a position to continue to provide our products and services to you



Protecting Information You Submit Online 

We take precautions to protect your information. When you submit information via any of our official website(s), social media accounts, digital platforms & mobile applications, information is protected both online and offline. While reasonable & appropriate physical, technical & organizational measures are in place to safeguard your personal information, we cannot guarantee that information we collect or store will be protected from all unauthorized access and thereby used in a manner that is inconsistent with this Privacy Statement.



Our websites may contain hyperlinks and details of third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties. We therefore advise you to study their privacy policy. Once you leave our website, you should check the applicable privacy policy of the third-party website to determine how they will handle any information they collect from you.



A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, after which the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We may use your browsing behavior to develop promotional offers, products, and services that we feel are beneficial to you

Most web browsers automatically accept cookies, but you can modify your browser to refuse or delete cookies. However, this may prevent you from taking full advantage of the website.



Robinsons Malls may update this Privacy Statement to apply changes due to new laws and regulation affecting the data privacy act, changes in our business operations and environment. Any updates or changes will be posted on our official website.



For any comments, questions, complaints or requests relating to this Personal Data Statement you may get in touch with:

Data Protection Office 


Telephone: (632) 8397-1888 local 31185

Mobile: 0998 840 3172

Last Updated: November 7, 2018

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